Refund policy
At PetSuppliesHub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.
To qualify for a return:
- Items must be returned within 30 days of receipt.
- Products should be unused, unwashed, and in their original condition whenever possible.
- Items must include original packaging and accessories.
- Proof of purchase may be required.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, including:
- Used pet bedding products
- Washed or altered products
- Customized or personalized items
- Clearance or final-sale products
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photographs to assist with the claim process.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Refund Timeline
- Inspection: 3–5 business days
- Refund Processing: 5–10 business days
- Banking Processing: Additional time may vary
Return Shipping
We provide free return shipping for eligible orders worldwide.
Contact
For return requests, please contact: